Hệ thống thông tin quản lí hỗ trợ người học theo hướng ứng dụng trí tuệ nhân tạo tại Đại học Quốc gia Hà Nội: Thực trạng, mức độ sẵn sàng và định hướng phát triển

Tóm tắt

This study examines the current situation and potential application of artificial intelligence in management information systems for student support at selected units of Vietnam National University, Hanoi. Data were collected from 450 valid questionnaires administered to administrators, lecturers, academic advisors, information technology staff, and students at three representative member institutions. The findings show that student support information systems have been deployed but remain fragmented, with limited data integration, automation, and analytical capacity. Data quality, infrastructure, human resources, and governance mechanisms are still major conditions for AI adoption. However, stakeholders express strong demand and positive perceptions of AI, especially for personalized support, academic risk prediction, and data-informed decision-making. The paper proposes orientations and solutions for developing AI-based management information systems for student support at Vietnam National University, Hanoi.