Các yếu tố ảnh hưởng đến sự hài lòng của sinh viên đối với chất lượng đào tạo: Một nghiên cứu trường hợp tại Trường Đại học Mở Hà Nội

Tóm tắt

In the context of industrialization, modernization of the country and international integration today, higher education also needs comprehensive innovation to adapt to the Industrial Revolution 4.0. This study aims to identify factors affecting student satisfaction with the quality of training services at the Faculty of Law, Hanoi Open University. The study was conducted using quantitative methods (surveying 250 full-time students studying in years 2, 3, 4 of the Faculty of Law - Hanoi Open University). The collected data was classified, cleaned and used SPSS 22 software for descriptive statistics, correlation analysis, and regression analysis. The analysis results showed that there were five factors affecting student satisfaction in a decreasing direction: Training Program, Lecturer Quality, Facilities, Service Ability and finally Tuition Fees. From the research results, the author proposes recommendations to contribute to improving student satisfaction with the quality of training services of the Faculty of Law in particular and Hanoi Open University in the coming time.