Các yếu tố ảnh hưởng đến chất lượng dịch vụ đào tạo tại Trung tâm Ngoại ngữ và Tin học, Trường Đại học Đồng Tháp

Tóm tắt

Training service quality can be understood as the harmony between standards, the ability to meet learners' needs and the effectiveness in achieving the school's educational goals. Therefore, studying the factors affecting the quality of training services is essential to provide a practical basis for service quality improvement. This article explores the factors affecting the quality of training services at the Center for Foreign Languages and Information Technology, Dong Thap University. Based on the theoretical basis of training service quality and identifying factors affecting training services, with data collected from 320 students at the Center, the analysis results show that the students appreciated the teaching staff and academic programs the most, while the factors of facilities and empathy received lower satisfaction. The research results are an important basis for proposing management solutions to enhance the quality of training services at the Center in the current context.