Đề xuất tiêu chí đánh giá sự hài lòng của sinh viên về hoạt động đào tạo và hỗ trợ người học: Nghiên cứu trường hợp tại Trường Đại học CMC

Tóm tắt

Training activities and supporting learners are among the main tasks of the university, which have a great impact on training outcomes and educational goals of the university. An important measure to evaluate main performance is the learner satisfaction index. The study aims to propose criteria for assessing student satisfaction with training activities and supporting learners through reliability testing of the scale and analysis of discovery factors. The research results have proposed evaluation criteria including four groups of factors: training program (5 indicators), teaching staff (8 indicators), facilities and support services (8 indicators), and digital learning environment (6 indicators). This assessment toolkit helps higher education institutions in general, and CMC University, in particular, to apply in school practice to constantly improve and develop in a learner-centered direction.