Tổng quan nghiên cứu về đánh giá chất lượng dịch vụ giáo dục đại học dưới góc nhìn chi phí - lợi ích
Tóm tắt
The quality of higher education services is a key factor determining the sustainable development of educational institutions in the context where education has increasingly transformed into a service in response to the needs of the market and learners. The article synthesizes and analyzes related scientific works, thereby building a theoretical basis for developing a tool to assess the quality of higher education services from a cost-benefit perspective. Using the document review method, the article exploits reputable domestic and international academic sources to ensure a scientific and objective research approach. The research results not only complement the literature on assessing higher education services quality but also provide a practical foundation for designing effective measurement tools, supporting solutions to improve service quality, and optimizing training quality in educational innovation.
Tài liệu tham khảo
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