Mối quan hệ giữa chất lượng dịch vụ giáo dục đại học với sự hài lòng của người học trong bối cảnh hiện nay

Tóm tắt

Among the important factors that contribute to promoting the position, prestige and the number of learners to higher education institutions, learner satisfaction is considered a key factor. This article explores the relationship between the quality of higher education services and the satisfaction of learners. The research shows that the quality of higher education services directly affects learner satisfaction, thereby affecting the decision to choose a university, a major and the level of attachment to the university. The study also analyzes a number of aspects of this relationship to accordingly propose some appropriate measures to improve the quality of higher education services, the efficiency and competitiveness of higher education institutions in the current context. This helps create values and brands for higher education institutions, contributing to constantly improving the quality of human resources, effectively serving the cause of socio -economic development of the country.